FAQ

Compatible with our operational flows, if your goods have not already been packed and shipped you can request a change or cancellation of an order within one hour by contacting us promptly at 049/9460888 Monday through Friday 8:00 a.m. to 6:00 p.m. or by writing to info@imballaggizamad.it

For all online orders, Imballaggi Zamad srl sends an email when the order is taken care of and an email when the order is entrusted to the courier with the tracking code to manage the progress of the orders.

For any information, you can still request the status of your order by sending an email to info@imballaggizamad.it

Yes, certainly. You can set a different shipping address than the billing address directly at check out.

All orders received by noon, Monday through Friday, are processed and delivered in 48/72 hours by express courier. Some locations that are difficult for couriers to reach may require a longer delivery time.

Transportation is free in Italy for orders with taxable income from € 500.00. For orders with a lower amount, delivery costs are € 15.00 + VAT for the islands € 20.00 + VAT.

Yes, of course, on-site pickup service is available: you can collect the products directly from our warehouses located at Via delle Pezze, 5 B, 35013 Cittadella PD. You just need to request it when placing your order.

The material will be available starting the next business day after your purchase and will remain available for the following 72 hours.

The ubiquity of our delivery service allows us to make deliveries throughout Italy, including San Marino.

If you have a company or branch in another country, or you need your products to arrive outside the Italian territory, you can arrange to have your products picked up, with your express courier, from our warehouses at Via delle Pezze, 5 B, 35013 Cittadella PD.

For maximum protection of your goods, when the courier makes the delivery always check that:

• the package is intact, undamaged, and otherwise conforms to standard specifications;
• in case of delivery on a pallet, that the film is intact, adherent and has no abnormal openings;
• the number of packages indicated on the invoice or the DDT, sent by email, corresponds to the number of packages actually delivered.

You have the right to report any discrepancies to the carrier by expressing a specific reservation, meaning you accept the delivery but sign the courier’s document writing “Accepted with reservation,” specifying the reasons in detail. This will ensure maximum protection against any damages not immediately detectable.

Therefore, if the courier does not allow acceptance with reservation, it is advisable to assert this right, or otherwise, do not accept the goods.

To make a complaint please write an email to info@imballaggizamad.it indicating order number, company name, vat number and reason:

• Lack of goods
• Damaged goods
• Non-conforming material
• Delivery delay
• More

Our support staff will respond to you promptly.

Returns can only be made if requested within 14 days of receipt of the goods.

To check whether you meet the conditions for requesting a return and for all the details and charges please see our official document on general conditions of sale in paragraph 15 WITHDRAWAL.

In case you meet all the requirements you can send an email to info@imballaggizamad.it.

Our support staff will evaluate your request and give you feedback within 48h.

Every time you place an order on imballaggizamad.it, you will receive an email at the address used to register on the site, with the related invoice attached. You can retrieve them from the emails we sent you or consult your tax drawer.

If you need a copy of the invoice, write to info@imballaggizamad.it

Of course! You can personalize products with your company logo and request many other types of customization. We provide you with all the advice you need.

We are at your service to follow up with you personally taking care of all your needs and with the possibility of creating framework agreements for high-volume supply at advantageous prices.

Packaging Zamad provides you with several payment methods from which you can choose:

• Credit card payment. For online orders, you can purchase independently and with complete security. For email and fax orders, you can complete the payment with the support of our Customer Service.
  We accept all major credit card circuits: Visa, CartaSi, Mastercard, Postepay, American Express.
• Payment by Maestro-enabled ATM.

The CONAI Environmental Contribution is required by Legislative Decree 152/06 and established for each type of packaging material. It represents the form of financing through which CONAI apportions between producers and users the cost of the increased burden of separate collection, recycling and recovery of packaging waste.

Contact us at our email: info@imballaggizamad.it and we will try to identify the product that is right for you.